Hilley & Solis Law Firm, PLLC — Privacy Policy

1. Overview

Hilley & Solis Law Firm, PLLC (“Hilley & Solis Law,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains the categories of personal information we collect through hilley-solis.com and related communications, including phone, email, website intake tools, and SMS text messaging; how we use and disclose that information; and the choices and rights that may be available to you. It applies to visitors, prospective clients, and clients who interact with our Site or related communications. It does not govern third-party websites or services that we do not control.

Firm contact information: Hilley & Solis Law Firm, PLLC, 6243 W Interstate 10, Ste 503, San Antonio, TX 78201; Phone: 210-999-9999; Email: office@hilley-solis.com; Website: hilley-solis.com.

No attorney-client relationship. Submitting information through our Site, contact or intake tools, email, or text messages does not by itself create an attorney-client relationship. An attorney-client relationship is formed only when Hilley & Solis Law and a client execute a written engagement agreement, unless applicable law provides otherwise. Information received from prospective clients is handled in accordance with applicable law and our professional obligations.

2. Information We Collect

Information you provide directly may include:

• Contact and intake details, such as name, mailing address, email address, and phone number.
• Information about a potential or existing matter submitted through contact forms, interactive intake tools, chat or messaging tools, free-consultation requests, phone calls, email, or text messages, including accident, injury, medical, insurance, and related case information.
• Documents, photographs, records, and other information you choose to provide.
• Communications and preferences, including communication and marketing-consent choices.
• Information provided in connection with employment applications.

Information collected automatically may include device and usage data such as IP address, browser or device type, operating system, referring or exit pages, pages viewed, timestamps, approximate location derived from IP address, and information collected through cookies, pixels, analytics, advertising/conversion-measurement, call-tracking, and similar technologies, depending on the technologies in use at the time.

Information from third parties may include information from referral sources, co-counsel or referral attorneys, advertising and analytics services, call-tracking or communications services, and other sources that direct or refer an inquiry to us, subject to applicable law.

3. How We Use Information

• Respond to consultation requests, conduct conflicts or intake review, and evaluate potential matters.
• Communicate with prospective and current clients, including scheduling, document requests, reminders, and case-status communications.
• Provide legal services when an attorney-client relationship exists.
• Operate, maintain, secure, troubleshoot, and improve the Site and our communications systems.
• Send marketing communications where permitted and, where required, where appropriate consent has been obtained.
• Measure and improve advertising, website, intake, and communications performance.
• Maintain records and administer our business and case-management systems.
• Comply with legal, regulatory, ethical, professional, accounting, reporting, and security obligations; establish, exercise, or defend legal claims; and detect or address fraud, abuse, security incidents, or technical issues.

We do not use personal information collected through the Site to make decisions that produce legal or similarly significant effects about you solely by automated means without human involvement, unless disclosed and permitted by applicable law.

4. Text Messaging (SMS) Terms and Privacy

Program description. By providing your mobile phone number and opting in through our website, an intake form, a phone call, or another approved method, you consent to receive SMS text messages from Hilley & Solis Law Firm, PLLC (Hilley & Solis Law) related to your inquiry or case, including appointment reminders, requests for documents or information, and case status updates. If you separately provide the consent required for marketing messages, you may also receive promotional text messages about our services.

Consent and opt-in. We enroll a mobile number in text messaging only after you provide consent through a clear affirmative action, such as submitting a form containing SMS consent language, checking an unchecked opt-in box, or verbally agreeing to receive non-marketing texts during a call. Consent to receive text messages is not a condition of purchasing or receiving legal services. Consent to receive case-related or informational messages does not by itself constitute consent to receive marketing or promotional text messages; marketing messages are sent only where separately authorized as required by applicable law.

Message frequency. Message frequency varies based on your interactions with our firm and the activity associated with your inquiry or case.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out. You may opt out of text messages at any time by replying STOP to any message. You may also communicate a clear request to stop receiving text messages through another reasonable method recognized by applicable law. After an opt-out request is processed, we may send a one-time confirmation message. No further messages covered by that opt-out request will be sent unless you subsequently provide consent to receive them again.

Help. Reply HELP to any message for assistance, or contact us at 210-999-9999 or office@hilley-solis.com.

Carriers. Carriers are not liable for delayed or undelivered messages. This messaging program may not be available on all carriers or devices.

Privacy. We do not sell or share your SMS opt-in data, mobile number, or consent information with third parties or affiliates for their own marketing or promotional purposes. We may disclose such information to service providers that process it on our behalf solely as necessary to provide, operate, support, secure, or comply with requirements applicable to our messaging program, subject to appropriate restrictions. Our handling of personal information is described in our Privacy Policy.

5. Email Communications and Marketing

We may use email to respond to inquiries and communicate about an active matter. If you separately opt in to marketing emails, we may also send legal news and articles, firm announcements, newsletters, and promotional communications. We do not sell email addresses for third parties’ own marketing purposes.

You may unsubscribe from marketing emails at any time using the unsubscribe mechanism in a marketing email or by contacting office@hilley-solis.com or 210-999-9999. We honor applicable opt-out requirements, including the CAN-SPAM Act. Opting out of marketing emails does not affect appropriate transactional, intake, scheduling, document, or case-related communications.

6. Cookies, Analytics, Advertising, and Similar Technologies

We and service providers acting on our behalf may use cookies, pixels, analytics tools, advertising or conversion-measurement technologies, call-tracking technologies, and similar tools to operate and secure the Site, understand usage, remember preferences, measure inquiries and advertising performance, and improve our services. The specific providers and technologies may change over time.

You can control certain cookies through browser or Site controls where available. Where required by applicable law, we honor recognized opt-out preference signals, including Global Privacy Control (GPC), to the extent they apply to the relevant browser, device, processing activity, and jurisdiction. If our processing constitutes targeted advertising or a sale of personal data under an applicable privacy law, we will provide the disclosures and opt-out mechanisms required by that law.

7. How We Disclose Information

We do not sell personal information for money. Depending on the context and applicable law, we may disclose personal information to the following categories of recipients:

• Service providers and processors that support case management/CRM, website intake and communications, email/newsletters, hosting and cloud services, analytics and advertising measurement, call tracking, information technology, security, payment processing, and other business operations.
• Co-counsel, referral attorneys, experts, vendors, or other participants involved in evaluating or handling a legal matter, as permitted or authorized by applicable law and professional obligations.
• Insurance companies, opposing parties or counsel, courts, medical providers, lienholders, government entities, and other persons as appropriate to an active representation or legal matter.
• Government authorities, courts, regulators, or other persons when required or permitted by law or when reasonably necessary to protect rights, safety, security, or property.
• A successor or acquiring entity in connection with a merger, reorganization, or transfer of firm assets, subject to applicable professional and legal obligations.

Service providers that process information on our behalf are permitted access as appropriate to perform their services and are subject to applicable contractual, confidentiality, security, professional, and legal restrictions. We do not share SMS opt-in data, mobile numbers, or consent information with third parties or affiliates for their own marketing or promotional purposes.

8. Data Retention and Security

We retain personal information for as long as needed to fulfill the purposes described in this policy, maintain client files consistent with our professional and ethical obligations as attorneys, and comply with legal, accounting, or reporting requirements. Retention periods for client files follow Texas State Bar recordkeeping guidance and our firm’s file-retention policy.

We use administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, or disclosure, taking into account the nature of the information and our operations. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Privacy Rights

Depending on your residence, the nature of the information, our relationship with you, and applicable exemptions or exceptions, you may have rights under the Texas Data Privacy and Security Act (TDPSA) or other applicable state privacy laws. These may include rights to confirm whether we process your personal data, access personal data, correct inaccuracies, delete certain personal data, obtain a portable copy, and opt out of certain sales, targeted advertising, or profiling in furtherance of decisions producing legal or similarly significant effects.

To submit a privacy request, email office@hilley-solis.com or call 210-999-9999. We may take reasonable steps to authenticate your identity and request. We will respond within the time required by applicable law. Where applicable, an authorized agent may submit a request on your behalf subject to legally permitted verification requirements. We will not unlawfully discriminate against you for exercising applicable privacy rights.

Appeals. If we decline to take action on a request and applicable law provides a right to appeal, you may appeal by emailing office@hilley-solis.com with the subject line “Privacy Appeal” or by calling 210-999-9999 and stating that you wish to appeal a privacy-request decision. We will respond to the appeal within the period required by applicable law and provide any further information required by that law.

Legal and professional limitations. Privacy rights are subject to applicable statutory exemptions, exceptions, and limitations. In particular, Texas law permits or exempts certain processing connected with legal claims, legal obligations, and other specified activities. Information received or maintained in connection with legal representation, prospective representation, litigation, or legal claims may also be governed by attorney-client privilege, professional-conduct rules, court rules, evidentiary rules, confidentiality duties, retention obligations, and other law. Nothing in this policy is intended to expand or reduce those protections or obligations.

10. Sensitive Information

Because we are a personal-injury law firm, information you provide may include health, injury, medical, insurance, identification, or other information that may be considered sensitive under applicable law. We process sensitive information as reasonably necessary for intake, conflicts review, legal services, communications, legal claims, security, and compliance purposes, and we obtain consent where applicable law requires consent and no exception applies. We do not sell SMS opt-in or consent information for marketing purposes.

11. Children’s Privacy

Our Site and legal services are not directed to children for independent use. We do not knowingly collect personal information from a child in a manner prohibited by applicable law. Information concerning a minor may nevertheless be provided by a parent, guardian, representative, or client in connection with a potential or existing legal matter. If you believe information about a child has been collected improperly, contact us using the information below.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable law. We will post the revised policy with an updated effective date. Material changes will be handled as required by applicable law.

Contact Us

Hilley & Solis Law Firm, PLLC
6243 W Interstate 10, Ste 503, San Antonio, TX 78201
Phone: 210-999-9999
Email: office@hilley-solis.com
Website: hilley-solis.com